What payment options do you offer? +
We accept major payment methods including:
— Credit cards (Visa, Mastercard, American Express)
— PayPal
— iDEAL
— Apple Pay & Google Pay
Is your site secure? +
Yes. Our checkout uses SSL encryption to ensure that all your personal and payment data remains safe and private.
Where do I enter my discount code? +
You can enter your discount code at checkout under your order summary.
Please note that only one discount code can be used per order.
Can I use a discount code on sale items? +
Discount codes can be applied to most items, except products that are already part of special promotions or sales.
What should I do if my payment doesn't work? +
Please check your billing details first. If the issue persists, contact your bank or try another payment method.
Is there a minimum order value? +
No, we do not require a minimum order value.
How long will it take for my order to arrive? +
Ready to ship items: delivered within approx. 2 weeks.
Custom-made items: 3–4 weeks production + delivery.
Where do you ship? +
We ship worldwide.
How much does shipping cost? +
We offer free shipping on all orders.
No minimum order value required.
Can I track my order? +
Yes. You will receive a tracking number via email once your order has been shipped.
Can I send my order as a gift? +
Yes. All jewelry is delivered in elegant packaging.
You can also add gift packaging at checkout.
Do you ship on weekends or holidays? +
Orders are processed Monday–Saturday (excluding public holidays).
My order says delivered, but I didn't receive it. What should I do? +
Please check around your delivery location or ask neighbors.
If still missing, contact the shipping provider with your tracking number.
Can I return my jewelry? +
Yes, you can return your order within 30 days.
Personalized items cannot be returned.
How do I return my jewelry? +
Contact us via email within 30 days and include your order number.
We will guide you through the return process.
When will I get my refund? +
Refunds are processed within 3–5 business days after receiving the return.
Who pays for return shipping? +
Customers are responsible for return shipping costs unless the item is defective.
Can I cancel my order? +
Orders can be canceled before they are shipped.
Personalized items can be canceled within 24 hours.
When will I receive my refund after cancellation? +
Refunds are issued within 3–5 business days depending on your bank.
Can I shower or swim with jewelry? +
Our jewelry is water-resistant, but we recommend avoiding long exposure to water and chemicals.
What materials do you use? +
We use premium materials including:
— Stainless steel with PVD gold plating
— Sterling silver with gold plating
— Moissanite stones (GRA certified)
Will jewelry tarnish or turn my skin green? +
Our jewelry is tarnish-resistant and skin-friendly.
However, individual skin reactions may vary.
How do I care for my jewelry? +
— Store in a dry place
— Avoid perfumes & chemicals
— Clean with a soft cloth
What is moissanite? +
Moissanite is a brilliant gemstone originally discovered in a meteor crater and now expertly created in laboratories. It is known for its exceptional sparkle, durability, and ethical origin, making it a modern alternative to traditional diamonds.
Is moissanite a real gemstone? +
Yes, moissanite is a real gemstone with its own unique chemical and physical properties. It is not a fake diamond — it's a distinct stone that often outshines diamonds in brilliance and fire.
Do your moissanite stones come with certification? +
Yes. All our moissanite stones come with a GRA (Gemological Research Association) certificate, ensuring verified quality, authenticity, and precise grading of each stone.
Does moissanite look like a diamond? +
Moissanite closely resembles a diamond but actually has more brilliance and fire. To the untrained eye, they look nearly identical — and many customers prefer moissanite for its enhanced sparkle.
Will moissanite fade or lose its shine over time? +
No. Moissanite will not fade, cloud, or lose its brilliance. It is extremely durable and maintains its sparkle for a lifetime with proper care.
How durable is moissanite for everyday wear? +
Moissanite ranks 9.25 on the Mohs hardness scale, making it one of the hardest gemstones available. It is highly resistant to scratches and perfect for everyday jewelry.
Is moissanite an ethical choice? +
Yes. Moissanite is lab-created, which means it is conflict-free, environmentally conscious, and ethically sourced, without the environmental and social impact of mining.
Why choose moissanite over diamonds? +
Moissanite offers exceptional brilliance, durability, and ethical sourcing — all at a more accessible price point. It allows you to enjoy luxury-level sparkle without compromise.
How long does shipping take? +
Orders are carefully prepared within 5–8 business days.
Delivery typically takes:
• USA: 5–9 business days
• International: 7–14 business days
You will receive a tracking number as soon as your order ships.
What if I have other questions? +
Contact us anytime — we'll be happy to help you.
